Lindsay Chevrolet & Isuzu Trucks

"Great Vehicles Sold by Great People!"

Mr. Smyth

My wife and I recently decided to trade in our 5-year old Mazda MPV for a new vehicle.  We had heard good things about the Chevy Traverse and we wanted to see for ourselves if these things were true.  We drove to Lindsay Chevrolet last Wednesday evening and met with Mr. Ruben Carvalho, who patiently and expertly answered all our questions and more, for well over an hour.  He then encouraged us to compare the Traverse to other vehicles we were considering, and he assured us we would be coming back.  His confidence in the Traverse (and his expert knowledge of it) was well-founded.

We took Ruben's advice and checked out two other crossover vehicles by other manufacturers.  You should know that during the last 27 years, we've bought ten Mazdas and have been very happy with all of them.  On Friday and Saturday, we checked and test-drove both the Mazda CX-9 and the Hyundai Veracruz.  On Saturday morning, we returned to Lindsay Chevrolet.  Again, Ruben answered our questions and we even went out for a second test drive.  After comparing the three vehicles, it was clear the Traverse was the winner for us.  When we had settled on a particular vehicle, your sales staff went into action.

Mr. Fino Saladini made us feel right at home while we went over paperwork and discussed options and financing.  He also answered all our questions without any you-know-what.  My wife and I really appreciated his customer-focused approach and attention to detail; he even offered us lunch!  Ruben made the sale and Fino closed the deal; this was one of the best car-buying experiences we've ever had!

Last, but not least, Ms. Jewel Kelly worked with us as she completed our financing paperwork and warranty options.  Her friendly demeanor, expert knowledge and attention to detail were noteworthy; we can't thank her enough for her professionalism!

We wanted to take this opportunity to thank you and your team at Lindsay Chevrolet!  We will be telling others to take advantage of great vehicles sold by great people!

Sincerely

T.R. Morgan
Woodbridge, VA

T.R. Morgan,2010 Traverse, Woodbridge VA

"Made Me Feel Like Family"

I would like to take this opportunity to tell you the great experience I had with your dealership of Lindsay Chevrolet. I went into your dealership expecting nothing but to get turned away. Instead I got what I wanted and more. Let me tell you about my experience.  First there was Neal whom was very informed as to what he has and listened to what I was looking for. There was no pressure to buy anything he gave me the opportunity to make up my own mind as to what I wanted. If there was anything I wanted he made sure he took care of it for me. If I had any questions he answered truthfully and honestly. He never rushed me away and always answered my calls anytime I called him with a question. Then there was Mark, he took me to look at the cars that I wanted to look at. He took me and showed me what he had on the lot and asked me what I was looking for. He let me test drive what I wanted and took his time never rushing me. When I decided as to what I wanted he went over the paperwork explaining everything I needed to know. He also told me what was going to happen when I finished the paperwork. He gave me all my options and kept assuring me that everything would be ok and they would find someone to take me. He sat and chatted with me like I was the only one in the dealership never rushing to take care of something or someone else. He made me feel really comfortable and special. Then there was Keith. I know he had a challenge before him with my credit history. But he handled my problems with so much professionalism and tenacity that I knew he would get the deal done. He kept searching until he found the right financial institution that would handle me. Then he made sure that I was satisfied with the price that I had to pay. I want to thank each and everyone of these people that dealt with me. The determination to get the deal done, the professionalism to make sure you are satisfied was much more than I could have imagined. They not only made me feel like the only customer but they also made me feel like family. Then they took me to the service dept. and everyone was so friendly. Buying a car at this dealership was the best experience that I have ever had. I want to thank everyone in that dealership for the best experience and non pressured day I have ever had! Thank you one and all for everything you did for me! 

A. Logan,2010 Chevy Camaro

"Outstanding Customer Service"

To: Lindsay Chevrolet Service Department:

I would like to commend Dave Shenkle for his outstanding customer service provided to me the past few months. I had several issues with my vehicle and he went above what would normally be required to ensure that I was contacted concerning my issues and the work was completed to my satisfaction.

Dave

Dave ,Chevrolet Owner

"Drove Away Feeling Good, No Buyer's Remorse"

I just wanted to thank you for your assistance Friday night. I dread going car shopping worse than a trip to eh dentist for a root canal - I do not tolerate the full-court press and BS very well at all. However, you and Scott were quite the opposite of any such experience I have had before - low key, professional, knowledgeable, and peraonable.

I felt I made the choice I wanted to make without any undue pressure from you or anyone else at the dealership. Your finance person was also the same sort of guy and great to deal with. Both my wife and I drove away feeling good and have felt no buyer's remorse - again, highly unusual in my 33 years of buying and leasing new cars and trucks.

JK.

Fairfax Station, VA

J.K. ,Fairfax Station, VA

"One of the Best Car Buying Experiences"

This was one of the best car buying experiences we ever had......we actually had fun...

Undisclosed ,Happy Vue Owners

"Nice, Friendly, & Helpful"

It was truly a pleasure meeting you and everyone at your dealership yesterday.  I have purchased many cars in my life and have never had fun doing it....until yesterday.  You have a wonderful group of people there and I couldn't have asked for nicer, friendlier, and more helpful people than yourself, Billy, and Jewel.

S. Crosby ,2010 Chevy Corvette

"So Very Pleased"

Julius, I just had to say thank you one more time and let you know how very impressed we have been with your ambitiousness and diligence to help us. I have to admit that traffic was a bear yesterday but I would buy a car from you ten times again because of the service we received. My husband thought I was a little crazy wanting to travel to Woodbridge to buy a car. I have a friend whose husband owns a dealership here in Richmond and he called the night before we were to come see you to tell me they received two Yukon XL's that fit what we wanted. I am a strong Christian woman and for some reason felt God nudging me in your direction. I am so very pleased with how things worked out and will be referring you to everyone I can. I hope that pays off! I am not sure how the car business works but I would love to tell your boss how pleased we were with your services and how hard you worked. If you have a contact for me that would be great. Thank you again so very much.

J. Benson,Lindsay Chevy Customer

"It's Easy at eLindsay!"

Garland sold me a truck 13 years ago, a 1996 Silverado.  He kept in touch and I gave him a call - he brought 2 trucks for my inspection and I picked the 2nd one.

Jacky & Paul,Lindsay Chevrolet Customers

"No Other Dealer Compares!"

Johnny Johnson was outstanding in helping us decide what car to buy. He knew exactly what features to highlight on the car for my wife (safety, etc.). We went to several other dealers in the area and none compared to the help that Johnny gave us. They hardly knew the cars they were selling and never took the time to really consider what we were looking for. We came back to Lindsay Chevrolet because of Johnny's knowledge, professionalism and enthusiasm! In fact, we asked other dealers "what else was out there." They didn't even make an effort to find out. But, Johnny teamed up with Fino Saladini, the Sales Manager at Lindsay Chevrolet, to find us the exact car we wanted. We are 100% happy with our experience at Lindsay Chevrolet, rest assured I will highly recommend them to others. Thank you!

Douglas G.,Lindsay Chevrolet Customer

"Personal Service and Attention to Details"

I feel secure and confident with my traverse.  I truly appreciate Lindsay's staff for their personal service and attention to details.  I can be pretty frenetic sometimes and I have way too much on my plate.  I am glad that I now have two less things to worry about .... the reliability of our vehicles.
As I said on the phone, Billy Riggs needs to commended for going above and beyond the call of duty... and Keith Offenberg for being down to earth and amazingly adept at taking gobblily-gook and making it crystal clear.  My compliments to Cosmo and Mohammed for a job well done. 
 
I've heard wonderful reviews about your service dept and look forward to shoppin' at Wegman's  while I'm in the hood! 
 
It was great meeting you and good luck.  I was proud to buy chevy... and hope this economy brings you as much business as you can stand!  You can rest assured that I'll be spreading the word... 

Denise D.,Chevy Traverse

"Great Service Team at Lindsay Chevrolet"

Dear Mr. Smyth,

I would like to take this opportunity to tell you how appreciative my family and I are of your customer service department and especially your representative Amy Keller. We are a Chevy family owning a Malibu & Aveo and although they were not purchased at Lindsay I have not taken them back to where I bought them since my experience at Lindsay.

My first encounter with Amy was on the phone to schedule service for my daughters Chevy Aveo. I explained to Amy that I had been having a hard time getting the original dealership to address the issues and I was really frustrated. Additionally I had incurred some time constraints that needed to be met. Regardless of the issues Amy took the time to listen and ensured that I had an appointment within the time frame I gave her. Additionally the work on the car was 'perfect' and with minimal wait time.

The next time I called on Amy was when my daughter's car needed an oil change. I knew I would not be able to bring it in so I called Amy and let her know that my daughter would be bringing in her own car. Amy reassured me all would be fine and that she would contact me if anything was needed.
 
When juggling a family, school, career and everything that life throws at you time management becomes an essential ingredient. It is reassuring to know there are people like Amy that take the time to ensure the needs of others are met.

My family and I truly appreciate her dedication and hope you recognize, as we do, the value of such an employee. You have a great team at Lindsay Chevrolet and I trust you will continue to provide excellent customer service in the future. 

M. Walker,Lindsay Chevrolet Customer

"Excellent Warranty Survey"

Well hello there Patricia!

I received  and completed the survey yesterday evening.  I rated everything completely satisfied, and even commented on the courtesy and professionalism of your staff. It was a pleasure.  The young cashier Felicia is very proficient as well as extremely personable, a true "people person!" 

Sincerely,

Ralph

Ralph,Lindsay Chevrolet Service Customer

"Commend their Customer Service"

Dear Paul,

     My husband and I would like to compliment two of your associates on what could have been a very inconvenient and bad situation and how well it was resolved and taken care of.  We commend their customer service and would like to have this noted in their record. Amy Keller and Trish Haskin went beyond the call of duty and saved a long time customer that would of have other wise strongly considered taking our business elsewhere.  It is workers like them that your company should be grateful for having.  Thank them for us and thank you for hiring two kind, considerate and helpful individuals.

Mr. & Mrs. Dechmerowski,Lindsay Chevrolet Service Customers